Christopher Global

Problem Statement

The Deloitte Global Finance Team is tasked with assisting Deloitte member firms and internal clients as Business Advisors, emphasizing financial reporting and analysis. Through collaboration with member firms, Deloitte expands its business across different geographical regions. To stay competitive in the current market, Deloitte decided to centralize all technical resource teams from different regions, previously operating as regional services, under the unified professional services organization of Deloitte global.

Purpose

The primary goal of the internal merger and acquisition at Deloitte was to consolidate all technology resources within a global service framework. Deloitte Global Finance oversaw the creation of operational agreements for the merged Professional Services Organization and the unified service structure. By establishing this cohesive global strategy, Deloitte can now provide competitive market rates for IT services and projects, giving the company an edge over its rivals.

Custom Solutions & Actions Taken

Christopher was brought on board by Deloitte's IT Financial Management team as a consultant to be part of the firm's PMO. Leveraging his skills and experience in PMO management, Deloitte Global Finance formulated the subsequent solutions:

• Implementation of a project management model for IT of the Future and M&A go-live plans for integration.

• Development of an IT Financial Management M&A playbook for member firms, detailing service accounting, billing procedures, and other operational guidelines.

• Communication of project status and data across the Finance Firm’s 11 M&A workstreams to executive stakeholders to ensure high transparency.

• Design of a global rate card for billing core and demand services models, incorporating administrative, overhead, and IT costs along with regional salary rates.. 

Conclusion 

By September 1, 2022, Deloitte Global successfully consolidated all its professional services offerings worldwide. The company reduced costs related to contractual and project-based services by leveraging the assistance of regional and local member firms. These combined initiatives have bolstered Deloitte's competitiveness across various markets. Deloitte Global Finance facilitated the adoption of new operational processes, reporting procedures, and billing methods by member firms, through the guidance provided in ITF Day-1 and ITF Day-30 playbooks, to enhance interactions with Deloitte Global.